At Zsecure, we are committed to providing high-quality services and support. This refund policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Clients may be eligible for a refund in the following cases:

• Cancellation of annual plans within 14 days of purchase
• Failure by Zsecure to deliver agreed-upon services due to internal error

2. Non-refundable Items

The following are not eligible for refund:

• One-time setup or onboarding fees
• Services already delivered or consulting hours utilized
• Licenses or software purchased from third-party vendors on behalf of the client

3. Refund Request Process

To request a refund, please email support@zsecure.in with the invoice number, reason for request, and any relevant documentation. Requests will be reviewed within 7 business days.

4. Refund Approval

Approved refunds will be processed to the original payment method within 10 business days. Refund status will be communicated via email.

5. Contact Us

For any questions or concerns regarding our refund policy, contact us at info@zsecure.in.